Refund and Cancellation Policy

Last updated: 2 October 2026

This policy applies to products and services supplied by DATMAN PTY LTD (ABN 90 617 500 419), trading as Damospay. It forms part of our Terms and Conditions.

1. Your rights under the Australian Consumer Law

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. If a product has a major failure, you are entitled to a replacement or refund. If it has a minor failure, we may choose to repair it, replace it or refund you.

2. When you are eligible for a refund

• Faulty hardware (purchased): if purchased hardware is faulty or not as described, contact us and we will repair, replace or refund it in line with the Australian Consumer Law.
• Faulty rented terminals: if a rented terminal stops working because of a manufacturing fault covered by warranty, we will repair or replace it at no cost. You will not be charged rental for any period in which you could not use the terminal because of such a fault. This cover applies only to manufacturing faults. It does not cover:
  • accidental damage, such as dropping the terminal or spilling liquid on it;
  • misuse, neglect, or repairs or modifications not carried out by us;
  • loss or theft of the terminal or its accessories.
  In these cases you are responsible for the reasonable cost of repairing or replacing the terminal.
• Billing errors: if we charge you incorrectly (for example, a duplicate charge or the wrong rate), we will refund the amount charged in error.

We do not offer refunds for change of mind. Fees for periods already provided, such as monthly rental and transaction fees, are not refundable, except where required by law or where they were charged in error.

3. How to request a refund or return

1. Email sales@damospay.com or call +61 423 291 930. Tell us your business name, the product or charge concerned, and what went wrong.
2. We will acknowledge your request within 2 business days. We may ask for photos, a description of the fault, or for you to return the item. Where a return is needed, we will arrange it at our cost.
3. If your refund is approved, we will pay it to the original payment method (or to your nominated bank account) within 10 business days.

4. Cancelling your service

There is no lock-in contract. You can cancel your terminal rental or payment processing service at any time:

• Give us 30 days’ written notice by emailing sales@damospay.com. Your service ends 30 days after we receive your notice, and you remain responsible for fees until then.
• When the service ends, return all rented terminals and accessories in good working order (fair wear and tear excepted). We will send you return instructions and a prepaid return label. If equipment is not returned within 14 days of the service ending, or is returned damaged beyond fair wear and tear, we may charge you its reasonable replacement cost.

Purchased hardware remains yours after you cancel and does not need to be returned.

5. Your customers’ refunds and chargebacks

This policy covers your dealings with Damospay. Refunds you give to your own customers, and card chargebacks raised by them, are handled under your merchant agreement and the card scheme rules.

6. Contact us

DATMAN PTY LTD trading as Damospay
ABN 90 617 500 419
Email: sales@damospay.com
Phone: +61 423 291 930